In response to the COVID-19 crisis, Southampton City Council has launched a Community Support Hub and a dedicated helpline to ensure that the most vulnerable people across the city have access to the support they need.

Helpline: 023 8083 4800

Open Monday to Friday, 8.30am to 5pm

For anyone in a vulnerable group, in critical need and with no other means of support

Find advice and guidance using the links below

Below see clickable links to latest news from government, charities, information on benefits, food delivery and other services including free online movies, museums and theatre shows.  Scroll down the page to see everything.

Central Government

Information for people who are caring, unpaid, for friends or family during the coronavirus outbreak

Update to government guidance on shielding

What you can and cannot do

UK Government response

Social distancing measures

Visiting residential and care homes

Advice in other languages

Easy read advice in other languages

Guidance if you live in a house with a vulnerable person

Assistance for the extremely vulnerable

Public Health England

Stay at home guidance

Information for the public

Local Government

Emergency helpline for vulnerable residents

Coronavirus advice in Southampton

Carers affected with no cover

Carers Assessment

How to protect yourself


Symptoms and what to do

GP Online Services

NHS Online Free Fitness Studios

NHS Covid information in 32 languages

Local hospital services

Latest update from UHS

Messaging service for patients at UHS

Southern Health support for carers

Hospital information for carers

Email Carers Lead at UHS

Changes to access at UHS hospitals


Employers and Employees

Absence from work

Carer Organisations

Coronavirus guidance

Further support

Joint statement on Covid-19

Advice on accessing prescriptions and pharmacies

Handwashing video

Looking after older relatives

How to protect yourself

Can I MOT my car? and other FAQs

What if I can't pay my bills?


Closure of educational settings

Free school meals to continue

SEND emergency school provision guidance


Southampon Parent Carer Forum

Benefits information

Extra support and measures 

Face-to-face assessements suspended

PIP assessment extension

Money Advice Service

Energy supplier help for prepay clients

Govt will protect energy supply

Coronavirus Financial Help & Rights

Help for the self-employed

Virtual support from HomeGroup

Food delivery services

Meals on Wheels

SCM Foodbanks

Sainsbury's Phone Order Service

Parsley Box Long Life Food Delivery

Visiting residential and care homes

Supermarkets special access for vulnerable shoppers

Mental health support

Southern Health Resource Round-Up

EU Families Affected by Mental Ill Health

CiS Mental Health Resource Sheet

Online choir

Big Health mental health resources

Mental health crisis or emergency contacts

Virtual support from HomeGroup

Free fitness videos from Active Nation

Volunteer services

SO: Linked

Communicare in Southampton

Southampton Timebank

Volunteering opportunities

NHS Volunteer Responders

Red Cross Power of Kindness

Age UK Telephone Befriending

Southampton Voluntary Services

Useful contacts

Emergency Telephone Numbers

Safeguarding, welfare of a vulnerable person or domestic violence

Telephone befriending services

Helpful technology

Rally Round online tool for family and friends to support someone mutually

CareTeam App to coordinate a loved one's care

Jointly app

The Pod app

Agylia Care app

Covid-19 symptom reporting app

NHS apps

Free online entertainment

Free stage shows online

Online choir

Movies and TV online for free

Free online pub quizzes

House of Memories App

BBC Archive

Free online tours of world museums and galleries

Educational resources

Free resources from Chatterpack

BBC CBeebies Special Needs resources

SEND BBC lesson resource

Sky Badger

Mencap SEND resources

Fledglings Sensory Learning Resources

Learning Disability Resources

Accessible resources from Southern Health

Accessible cooking videos for people with learning disabilities

Covid-19 Learning Disability Resources

HomeGroup Virtual Resources