AccessAble, the new name for DisabledGo, is Your Accessibility Guide - here to take the chance out of going out. 10,000s of places - visited in person. Read more

Accessible Information Standard

From 1st August 2016 onwards, all organisations that provide NHS care and / or publicly-funded adult social care are legally required to follow the Accessible Information Standard. The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss. Read more

Cancer patient and carer group

A patient group set up to help improve services for cancer patients at Southampton General Hospital Read more

Carers Cafe at Southampton General Hospital

Primarily for carers of those currently in hospital. Held every Thursday either 2.00pm - 4.00pm or 4.00pm - 6.00pm. Read more

Carers Passport Card for Hospital Visits

A carer’s passport card exempts carers from normal visiting times Read more

Communicare in Southampton

Communicare in Southampton is a friendly, local charity that enriches the quality of life of lonely and isolated people in and around Southampton. Committed volunteers offer practical and emotional support in a variety of ways at no cost to the clients. Services aviailable to areas covered by Southampton Scity Council SO14-SO19. Read more

Experts by Experience

The Experts by Experience programme takes individuals with firsthand experience as service users on Care Quality Commission inspections to help compile reports on the standard of care provision, by speaking directly to users of the service and giving users’ opinions a voice Read more

Hospital Liaison Nurses at NHS Southern Health

Help for adults with learning disabilities that need to use hospital services. Southampton General Hospital Learning Disability Number: 023 8120 5367 Autism Nurse Specialist: 023 8120 5367 Read more

How to complain or give feedback about an NHS service

This is a document that lists options for providing feedback to your GP or local hospital or other NHS provider Read more

Integrated Discharge Bureau

There is a discharge team that brings together staff from Southampton City Council and University Hospital Southampton to ensure that ongoing care needs are met either at home or in an appropriate care environment. Read more

Learning Disability Dental Passport

A document that details needs and preferences simply and clearly Read more

Learning Disability Optometrist Easy Read Passport

A document that details a patient's needs simply and clearly Read more

Learning Disability Pre-Health Check Passport

A document that details a patient's needs simply and clearly Read more

Lions Message in a Bottle

The Lions Message In a Bottle scheme is a simple idea designed to encourage people to keep their personal and medical details on a standard form and in a common location – the fridge. Read more

List of medical abbreviations used by clinicians

Want to know your TIA from your AAA? Here is a list of medical terms and their meanings as a reference. Read more

Message in a Wallet from The Lions Club

Following the great success of the “Message in a Bottle” scheme, The Lions Club have introduced “Message in a Wallet”. The “Bottle” is widely supported by paramedics who can find your medical details quickly when the “Bottle” is used and kept in the fridge. The "Wallet" is to provide the same quick and simple access to medical details but anywhere outside the home. Read more

NHS social care and support guide

If you or someone you know needs help with day-to-day living because of illness or disability, this NHS website explains your options and where you can get support. Read more


The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They provide a point of contact for patients, their families and their carers. You can find officers from PALS in your local hospital. Read more

Parking charges and concessions at University Hospital Southampton

Click here to find out details of all parking charges at University Hospital Southampton and who qualifies for concessions/free parking or transport. Read more

Patients with learning disabilities

Support for people with learning disabilities during a hospital visit Read more

Southampton Memory Advisory Service

The Southampton Memory Advisory Service is aimed at supporting those people who have memory loss or a diagnosis of dementia. Read more