Helpline: 0845 370 8008*

ERIC's bowel and bladder helpline is for any child or teenager with a bowel or bladder issue, or their parent or carer.

ERIC's vision is that every child and teenager with a bowel or bladder condition can access support and live free from embarrassment, shame, isolation and fear. 

The service is run by a small team of advisors, Sharron and Natalie, who have been fully and expertly trained by health professionals to provide up-to-date information and support on potty training, daytime wetting, bedwetting, constipation and soiling.

All their information is based on guidelines produced by NICE – the National Institute for Health and Care Excellence. They can also direct you to other relevant organisations when necessary.

How to contact them

Phone 0845 370 8008 Monday to Thursday 10am–2pm or email: [email protected].

Calls to the helpline cost 9.6p per minute, plus the phone company's access charge.

Out of hours, you can leave them a message and they’ll return your call as soon as possible. They aim to reply to emails within five working days, but there are times when the volume of emails thry receive means that it may take them a little longer to get back to you.

All calls to the helpline are treated in confidence and may be recorded or monitored for training purposes. 

Helplines Partnership member logo

They are members of The Helplines Partnership and adhere to their good practice standards.

What sort of help can you get?

They deal with enquiries on a range of topics related to childhood and teenage continence.

Some of the questions they are often asked include:

  • When should I start toilet training my child?
  • Why has my child started having wee accidents since starting school?
  • Is my child’s soiling a behavioural issue?
  • When should I take my child to a health professional for their bedwetting?

Please take a look at their helpline advisors' answers to the most frequently asked questions:

You are welcome to call if you just want to chat about your concerns and share how you’re feeling.

Please note, their advisors cannot diagnose or give medical advice.