BT Basic is a low-cost telephone service for people on specific means-tested benefits.  You can also add broadband to a BT Basic line.

Who can get BT Basic?

You must be getting one of the following means-tested benefits:

• Income Support
• Income-based Jobseeker's Allowance
• Pensions Credit (Guaranteed Credit)
• Employment and Support Allowance (Income related)
• Universal Credit (and are on zero earnings)

How to order BT Basic

If you're the named account holder, you can get a BT Basic application form by calling 0800 800 864 (8am to 6pm, Monday to Friday). For more information about how to apply go to http://btplc.com/inclusion/ProductsAndServices/BTBasic/ApplyingforBTBasic/index.htm 

Read more here:

https://www.bt.com/help/landline/getting-set-up/help-people-with-impairments-or-with-particular-needs/how-do-i-find-out-more-about-bt-basic-