BT Basic is a low-cost telephone service for people on specific means-tested benefits.  You can also add broadband to a BT Basic line.

Who can get BT Basic?

You must be getting one of the following means-tested benefits:

  • Income Support
  • Income-based Jobseeker's Allowance
  • Pensions Credit (Guaranteed Credit)
  • Employment and Support Allowance (Income related)
  • Universal Credit (and are on zero earnings)

How to order BT Basic

If you're the named account holder, you can get a BT Basic application form by calling 0800 800 864 (8am to 6pm, Monday to Friday). For more information about how to apply go to 

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