Search services and support Advice services Money, benefits and debt BT Basic low cost phone service BT Basic is a low-cost telephone service for people on specific means-tested benefits. You can also add broadband to a BT Basic line. Who can get BT Basic? You must be getting one of the following means-tested benefits: Income Support Income-based Jobseeker's Allowance Pensions Credit (Guaranteed Credit) Employment and Support Allowance (Income related) Universal Credit (and are on zero earnings) How to order BT Basic If you're the named account holder, you can get a BT Basic application form by calling 0800 800 864 (8am to 6pm, Monday to Friday). For more information about how to apply go to http://btplc.com/inclusion/ProductsAndServices/BTBasic/ApplyingforBTBasic/index.htm Read more here: https://www.bt.com/help/landline/getting-set-up/help-people-with-impairments-or-with-particular-needs/how-do-i-find-out-more-about-bt-basic-