CAREline - Southampton City Council telecare services


The CAREline Community Alarm is a personal alarm button, which can be worn as a necklace or a wrist strap at home. In an emergency, when you press the button, it automatically dials the CAREline service. Cost Associated with set up and weekly fee.


There is a one-off equipment installation charge, and a key safe charge if you need one to be installed for you by the service. You will then pay an ongoing service charge dependent on the service option that you sign up for.

One-off charges

  • Installation charge - £10 within Southampton city boundaries, £20 up to 20 miles outside the city boundary
  • Key safe charge (if required) - £40

Ongoing service charges (per week)

  • Silver Service: Monitoring Service and Personal Contacts - £3 plus VAT
  • Gold Service: Monitoring and Responding Service - £4.25 plus VAT


What services are available?

Option 1: Silver Service: Monitoring Service and Personal Contacts

You will provide at least two personal contacts who are key holders, and are willing to respond and come to your home when required. Personal contacts must be able to access the property within a suitable time scale, and at least one of them must live at a different address to you. This service is for Southampton residents and people that live within 20 miles of Southampton.

Option 2: Gold Service: Monitoring and Responding Service

We will also send out a responder when required. You must have a key safe, so that responders can gain access to your property in an emergency. Responders can help to check that you are safe and help you to stand if you have fallen, but they cannot provide personal care. This service is only available for Southampton residents.


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Information on this website is posted in good faith and checked for accuracy when posted up but things do change so we suggest that you always check prices and times of events with the host organisation before attending any event.