Parent carers of children under 18 can access a combined child, parent and family assessment via JIGSAW, Southampton City Council’s integrated health and social care provision. They support children and young people and their families who have a Southampton address with a significant level of need. Jigsaw's phone no is: 023 8091 5702. The referral criteria is here: Please read below for further clarification.

If a child has disabilities and parents are requesting a statutory assessment it will be completed.  This would include a parent carer needs assessment and consideration of respite.  In Southampton, Jigsaw’s criteria are fully published on the Local Offer (SCC website), and, if a child or young person does not meet these criteria then their assessment (following referral) will be carried out within mainstream services (e.g. via MASH and Assessment Team). 

JIGSAW supports children and young people and their families who have a Southampton address with a significant level of need. 

Jigsaw (Children with Disabilities) Team response to COVID-19
As of 24th March 2020, all visits to home addresses are cancelled until further notice.
Jigsaw are looking at delivering alternatives to face to face contact, such as video calls and telephone calls.  This does not mean that all appointments made will be cancelled.  They will continue to operate a Jigsaw Duty system, which will be staffed by social workers from 8:30 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:00 p.m. on Mondays to Thursdays.  On Fridays this will be available until 4:30 p.m. The contact number for this is 023 8091 5831.  Please be aware that there may be some delay in answering your call.  Messages can be left requesting call backs by e-mailing [email protected].  Outside of office hours, if your call is urgent, you can contact the Emergency Duty Team on 023 8023 3344.
Please regularly check here:
In the meantime, if you have any questions or queries, please contact your child’s Social Worker, nurse or Occupational Therapist. If you have any helpful suggestions, or discover any resources that you think other families would benefit from, please email them to [email protected] 

JIGSAW is an integrated health and social care provision which is made up of a range of professionals. Support that can be accessed through the service includes:

  • Occupational Therapy
  • Community Paediatric Medical Services
  • Learning Disability Nursing
  • Clinical Psychology
  • Safeguarding/statutory social care
  • Specialist short breaks/respite

JIGSAW Phone: 023 8091 5702

To receive an assessment for Short Breaks/a Child in Need Assessment please complete the online form for MASH (Multi-agency Safeguarding Hub) here:

For information about SEND support and services in Southampton please visit SCC's SEND Local Offer website -