CitizEn Energy

NEWS UPDATE 01.10.20

CitizEn Energy, has been sold to British Gas, so all CitizEn Energy customers will now become British Gas customers. If you are one of these customers, don’t worry. Your energy charges won’t increase – in fact British Gas has promised to match or beat your current tariff.

If you would like a hand to compare energy deals and check you’re getting the best deal, you can contact Southampton Healthy Homes service for free, impartial energy advice. Visit the Environment Centre website or call the team on Freephone 0800 804 8601 (Monday-Friday, 9am- 5pm). The Healthy Homes team based in Southampton’s Environment Centre are on hand to help you:

  • Compare energy deals and switch to cheaper energy suppliers
  • Discuss your heating/hot water controls to ensure you’re using them in the most efficient way
  • Apply for water and electricity discounts with your suppliers
  • Register for additional support during emergencies by joining the Priority Services Register
  • Apply for funding such as boiler repairs/replacements, insulation top-ups and even first-time central heating, depending on your eligibility.

If you were a CitizEn Energy customer and have queries about your contract, please contact the energy team or visit the Robin Hood Energy website.

Southampton City council have now launched their own ethical energy brand called CitizEn Energy to provide all residents with competitively priced gas and electricity. It's great news for everyone in Southampton who is looking for fairer prices on their energy, especially the thousands of people who are in fuel poverty and are really struggling to keep their home warm.

CitizEn Energy is a not-for-profit company so, unlike the private energy suppliers, any surplus made will be reinvested into local energy efficiency initiatives to deliver real savings for customers.

CitizEn Energy logo

Up to thirteen other local councils will also use CitizEn Energy to provide gas and electricity to their residents, offering a competitively priced, local alternative to the Big Six energy companies.

The energy is supplied by Robin Hood Energy which was set up in 2015 by Nottingham City Council. It is the first not-for-profit energy company owned by a local authority. Its aim is to tackle fuel poverty and make energy more affordable for all, and it’s already proving successful in delivering customers the best possible prices at all times, where they can, without any gimmicks or confusing small print.

If you haven't already, you can sign up to receive email updates on CitizEn Energy.

Another great way to keep up to date with latest news is via their social media channels, Facebook and Twitter.

You can visit the CitizEn Energy website and get a quote here:

Phone 0800 953 0165

Monday-Friday: 8am-8pm
Saturday: 9am-5pm