For some statutory entitlements, if DWP does not have enough information to make an immediate decision, a claimaint is required by DWP to have a face-to-face assessment. The majority of assessments are carried out in an Assessment Centre. When there is medical evidence confirming a person cannot leave their home to attend an Assessment Centre a home visit can be arranged instead.  The process for this is to attach a letter from your GP with your first claim forms. 

Assistance with form filling is also available.  To request that assistance you need to phone:

PIP 0800 121 44 33
DLA 0800 121 46 00
Attendance Allowance 0800 731 0122

PLEASE NOTE THAT THIS IS DIFFERENT FROM A DWP HOME VISIT TO CHECK YOUR BENEFIT PAYMENT

In this case your name is selected at random to be checked. You’ll get a letter in advance telling you about the visit. You may get a visit from a Department for Work and Pensions (DWP) officer to check that your benefit payment is correct. The reason for the visit is to collect national statistics on the benefits system.

A Performance Measurement review officer may visit you if you’re claiming:

  • Employment and Support Allowance
  • Housing Benefit
  • Jobseeker’s Allowance (JSA)
  • Pension Credit
  • Personal Independence Payment (PIP)
  • Universal Credit

More details of this may be found here: https://www.gov.uk/dwp-visit