Telephone befriending services

Mobilise Care: Online cuppas.  A bunch of carers coming together online for supportive chats to share practical tips and tricks, and sometimes just to vent.  The format is really simple; you all come together at the same time for a conversation about how it's going.​  As well as the 'live' conversation on the screen, you can also discuss what's going on using the 'chat' function.  ​Normally the chat is about things like:

  • What challenges are other people facing?
  • How are people adapting, and finding ways to cope?
  • What practical steps can we take to help each other?

Sign up for a virtual cuppa here:

Email: [email protected]




chit-chat LINE 0333 002 0333
A new telephone line has been set-up by the mental health funding hub the The Blurred Line Group. The social support line, which is open daily from 9am to 9pm, is intended to alleviate social isolation by letting callers chat about their days, with volunteers boosting morale and creating uplifting conversation. Amidst the current global health crisis with ‘social distancing’ a normal way of life for everyone, it is more important than ever to stay connected. The anonymous call line is a space open to anyone and everyone to simply talk about their day, ask a question regarding a certain worry they have or to simply have a good ole chin-wag. While committed to providing a platform for positive natter, chit-chat wants to ensure that nobody feels alone, afraid or anxious. Volunteers on the phone lines help direct those with concerns towards further advice and support.

Feeling lonely? The Silver Line is a free confidential helpline for older people

Information, friendship and advice to older people, open 24 hours a day, every day of the year.  Need help?

Phone ANYTIME on: 0800 4 70 80 90 




Age UK Call in Time is a free telephone friendship service for people 60 and over. They'll match you up with a likeminded person who's keen to make a new friend, and every week they'll give you a call. Not having someone to talk to regularly can be lonely, particularly if you're used to sharing your home and time with others. A friendly, 30-minute chat on the phone every week can make all the difference.  While Age UK are waiting to find a suitable match for an older member of the public, they carry out regular, short Good Day Calls with them, to make sure they're still being talked to.  For more information Phone Age UK Advice: 0800 169 2081

Re-Engage Call Companions.  A volunteer call companion calls the same older person between two and four times a month at a mutually agreed time for an informal chat. Calls will last for around 30 minutes.

Freephone: 0800 716543 Email: [email protected]

Who can refer? Anyone can introduce an older person to the service, including family, friends, social and health care professionals, day centres, churches and other charities. We welcome referrals from NHS link workers. Re-engage work with older old people who are over 75, an age group incredibly vulnerable at this time. They are often living alone or in sheltered housing with little or no contact with family or friends, and struggle to leave their house in normal times.


RNIB Telebefriending Service

Free telephone social groups to make friends, chat with and support other blind and partially sighted people. 

To join a group, email [email protected], or call the Helpline on 0303 123 9999.


Telephone support services


The Lighthouse offers a safe haven for people in mental health crisis. It is staffed by mental health nurses and peer workers who themselves have experience of mental health crisis.  The Lighthouse is an informal, non-judgemental, out-of-hours mental health service for anyone over the age of 18 who requires short-term support in times of great difficulty or is struggling with poor mental health.  

Temporary virtual service within Mind’s existing text/skype/telephone service. This is for Southampton city residents (postcodes SO14-SO19) during our usual opening hours of 4.30pm-12am. Those in mental health crisis or emotional distress can text ‘lighthouse’ and their postcode (for example LIGHTHOUSE SO14 0YG) to the Mind text line number (07451 276010) between 4.30pm and 12am. Staff will then contact them via telephone, email, webchat or text.

Red Cross

10am- 6pm DAILY

Coronavirus support line: 0808 196 3651

If you are self-isolating and need to talk, Red Cross are there to listen.


If you need someone to talk to right now
The Samaritans are open 24 hours a day, 7 days a week.
Call free on 116 123 or email [email protected]


Scope's helpline provides free, independent and impartial advice and support on issues that matter to disabled people and their families.

Contact by:

Monday to Saturday: 8am to 8pm

Sunday: 10am to 6pm and most bank holidays.

Friendili - A free social networking app for parents of children with additional needs, including health conditions and Special Educational Needs and Disabilities (SEND). You can find friends near you and get emotional support from families travelling similar health and parenting journeys.


Alzheimers UK

Questions or concerns about dementia, you can get phone support from a dementia adviser by calling 0333 150 3456.

Admiral Nurse Dementia Helpline

Free on 0800 888 6678

Opening hours

  • Monday to Friday: 9am to 9pm
  • Saturday to Sunday: 9am to 5pm
  • All calls to the Helpline are free


WaveLength- Gives technology to people who are lonely and living in poverty to help them reconnect with the world.  WaveLength gives radios, televisions, and tablet computers to help people maintain and increase the number of meaningful connections they have in their lives. We support people who are lonely because of age, poor physical or mental health, or by circumstances which make it hard for them to leave their home.

Macmillan Cancer Support

Call free 0808 808 00 00 7 days a week, 8am-8pm

* Free on all mobile networks. Calls are also free of charge from all consumer landlines and mobile phones