You can contact the Citizen's Advice Help to Claim service for help with the claiming process - from making an application to getting your first payment.

Help to Claim is a dedicated service from Citizens Advice. It’s free, independent, confidential and impartial. Their trained advisers can help with things like how to gather evidence for your application or how to prepare for your first Jobcentre appointment.

You can read their online advice on Universal Credit at any time.

Contact an adviser through the free national Help to Claim phone service:

England: 0800 144 8 444

Wales: 08000 241 220

Scotland: 0800 023 2581

Advisers are available 8am to 6pm, Monday to Friday. 

Chat lets you talk to a trained adviser online about your Universal Credit application process. Chat is usually available 8am to 6pm, Monday to Friday. It's not available on public holidays. If no advisers are available, the chat box won’t appear.  See: