60+ Floating Support Service from Southampton City Council

The service aims to help you manage and develop the skills you need to live independently in your home. The team work with you to identify your needs and to find ways to achieving your goals. It is a free and flexible service provided by Southampton City Council and funded through the Better Care Fund.


May 2020 update on the 60+ Support Service

The service has been operating throughout the current Covid-19 crisis to provide housing related support to older people across the city.  Service delivery has been altered to ensure the safety of both clients and staff and SCC are now providing support via phone and email whenever possible.  The team are constantly reviewing their delivery in line with Government and SCC guidelines.  Housing Support Workers can help with a range of issues including providing information and advice, emergency support needs, and practical help to clients living in any tenure.


How does the service work?

You can be referred to the service by someone you know, such as a doctor, social worker or a family member, or you may contact us yourself.

A support worker will arrange to visit you and discuss your needs and your support is agreed with you. You will have a support plan which SCC regularly review with you to make sure you are receiving the right help at all times. How long you receive support for will entirely depend on your own individual needs and you will make the decision together with your support worker.

SCC can work with you regardless of what kind of accommodation you live in. The service is available from Monday to Friday, 9am to 5pm.

What support is available?

Support can be given on almost any issue by our friendly, trained, professional support staff. If your support worker is unable to help, they will put you in touch with a person or agency that will be able to assist.

The kind of things that they can help with are:

  • Problems with your housing
  • Completing forms
  • Managing debt and improving budgeting skills
  • Practical help with developing your daily living skills or support in an emergency
  • Accessing other services e.g. social services, benefit agencies or GPs
  • Putting you in touch with leisure and learning opportunities to have fun, focus on social interests and companionship
  • Advice on healthy living
  • Access to the community alarm systems such as City Telecare

How can I contact the service?

You can contact the 60+ Floating Support Service on 023 8091 5154, by emailing [email protected], or by completing the referral form below.

60+ Floating Support Service referral

The team aim to call you back to discuss your application within five working days from the date of your initial contact.