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How the DWP makes a decision on PIP claims

Personal Independence Payment (PIP) is extra money to help you with everyday life if you’ve an illness, disability or mental health condition.

You can get it on top of Employment and Support Allowance or other benefits. Your income, savings, and whether you’re working or not don't affect your eligibility.

PIP is made up of 2 parts, the daily living component and the mobility component.

Each component can be paid at one of 2 rates, either the standard rate or the enhanced rate.

The DWP will add together your points from all the daily living activities. If you get between 8 and 11 points in total, you’ll get for the daily living component of PIP at the standard rate. If you get at least 12 points in total, you’ll get the daily living component at the enhanced rate.

The DWP will add together your points from all the mobility activities. If you get between 8 and 11 points in total, you’ll get the mobility component of PIP at the standard rate. If you get at least 12 points in total, you’ll get the mobility component at the enhanced rate.

There is more information about this on this Citizens Advice Page here:

https://www.citizensadvice.org.uk/benefits/sick-or-disabled-people-and-carers/pip/appeals/how-decisions-are-made/


Adviceline

You can contact an adviser through the Citizen Advice national phone service, Adviceline:

Adviceline: 03444 111 444

Text relay: 03444 111 445

Adviceline’s available 9am to 5pm, Monday to Friday. It’s usually busiest at the beginning and end of the day. It's not available on public holidays.

If you call from a mobile, they’ll ask you to enter a local landline number on your keypad. This can be any number - they only use it to send your call to a local adviser if one’s available.

They’ll answer as soon as they can - at busy times you might need to wait up to an hour. If the wait is long, they’ll tell you about other ways to get advice. You can also try calling again later.

Calls to Adviceline cost the same as calls to landline numbers. See more about our call charges.