In response to the COVID-19 crisis, Southampton City Council has launched a Community Support Hub and a dedicated helpline to ensure that the most vulnerable people across the city have access to the support they need.

Helpline: 023 8083 4800

Open Monday to Friday, 8.30am to 5pm

For anyone in a vulnerable group, in critical need and with no other means of support

Find advice and guidance using the links below

Below see clickable links to latest news from government, charities, information on benefits, food delivery and other services including free online movies, museums and theatre shows.  Scroll down the page to see everything.

Central Government

Information for people who are caring, unpaid, for friends or family during the coronavirus outbreak Update to government guidance on shielding What you can and cannot do UK Government response Social distancing measures Visiting residential and care homes Advice in other languages Easy read advice in other languages Guidance if you live in a house with a vulnerable person Assistance for the extremely vulnerable

Public Health England

Stay at home guidance Information for the public

Local Government

Emergency helpline for vulnerable residents Coronavirus advice in Southampton Carers affected with no cover Carers Assessment How to protect yourself

NHS

Symptoms and what to do GP Online Services NHS Online Free Fitness Studios NHS Covid information in 32 languages

Local hospital services

Latest update from UHS Messaging service for patients at UHS Southern Health support for carers Hospital information for carers Email Carers Lead at UHS Changes to access at UHS hospitals

ACAS

Employers and Employees Absence from work

Carer Organisations

Coronavirus guidance Further support Joint statement on Covid-19 Advice on accessing prescriptions and pharmacies

Handwashing video Looking after older relatives How to protect yourself Can I MOT my car? and other FAQs What if I can't pay my bills?

Education

Closure of educational settings Free school meals to continue SEND emergency school provision guidance SEND COVID Q&A Southampon Parent Carer Forum

Benefits information

Extra support and measures  Face-to-face assessements suspended PIP assessment extension Money Advice Service Energy supplier help for prepay clients Govt will protect energy supply Coronavirus Financial Help & Rights Help for the self-employed Virtual support from HomeGroup

Food delivery services

Meals on Wheels SCM Foodbanks Sainsbury's Phone Order Service Parsley Box Long Life Food Delivery Visiting residential and care homes Supermarkets special access for vulnerable shoppers

Mental health support

Southern Health Resource Round-Up EU Families Affected by Mental Ill Health CiS Mental Health Resource Sheet Online choir Big Health mental health resources Mental health crisis or emergency contacts Virtual support from HomeGroup Free fitness videos from Active Nation

Volunteer services

SO: Linked Communicare in Southampton Southampton Timebank

Volunteering opportunities

NHS Volunteer Responders Red Cross Power of Kindness Age UK Telephone Befriending Southampton Voluntary Services

Useful contacts

Emergency Telephone Numbers Safeguarding, welfare of a vulnerable person or domestic violence Telephone befriending services

Helpful technology

Rally Round online tool for family and friends to support someone mutually CareTeam App to coordinate a loved one's care Jointly app The Pod app Agylia Care app Covid-19 symptom reporting app NHS apps

Free online entertainment

Free stage shows online Online choir Movies and TV online for free Free online pub quizzes House of Memories App BBC Archive Free online tours of world museums and galleries

Educational resources

Free resources from Chatterpack BBC CBeebies Special Needs resources SEND BBC lesson resource Sky Badger Mencap SEND resources Fledglings Sensory Learning Resources

Learning Disability Resources

Accessible resources from Southern Health Accessible cooking videos for people with learning disabilities Covid-19 Learning Disability Resources HomeGroup Virtual Resources