COVID-19 response

Carer services are running: but without face-to-face access

We continue to offer usual services via phone and email Monday to Friday from 9am-5pm.  Most of our service is delivered by phone, email and post and that will continue, but for those few who do like to pop in to our office, face-to-face access will not be available at present. To help prevent spread of infection to service users and employees we are not currently accepting visitors to our office and our Carers Lunches will not take place.  This follows Government and NHS guidance.  You can continue to contact us via phone on 023 8058 2387 or via email. Please bear with us during periods of decreased staffing capacity.


If you are caring for an adult over 18, (including young carers), and are affected or needing to self-isolate and you have no other additional social care you can contact Southampton City Council Adult Health & Social Care

Phone 023 8083 3003 
Email [email protected] 


If you are aware of any Young Carers please see this page for information on No Limits access arrangements.


For a round-up of key national information and advice, including food services, go to this page

Since guidance may change, we suggest that you check the Government advice pages daily.


A reminder of our key services:

Carers Assessments
Carers assessments evaluate your need for support and services and eligibility for a personal wellbeing payment

Carers Cards
Carers Cards give you access to some discounts and identify you as a carer

Carers Support Workers
Staff are available to guide you towards relevant support services and make referrals on your behalf.

Information Directory
Our website contains information on a huge array of services including day services, support groups, counselling, healthcare and much more

Please note that we do not currently offer Emergency Planning services


Government guidelines for the public are as follows:

  • if you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started. See ending isolation for more information
  • if you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill
  • it is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community
  • for anyone in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14-day isolation period. See ending isolation for more information
  • if you can, move any vulnerable individuals (such as the elderly and those with underlying health conditions) out of your home, to stay with friends or family for the duration of the home isolation period
  • if you cannot move vulnerable people out of your home, stay away from them as much as possible
  • if you have coronavirus symptoms:
    • do not go to a GP surgery, pharmacy or hospital
    • you do not need to contact 111 to tell them you’re staying at home
    • testing for coronavirus is not needed if you’re staying at home
  • plan ahead and ask others for help to ensure that you can successfully stay at home and consider what can be done for vulnerable people in the household
  • ask your employer, friends and family to help you to get the things you need to stay at home
  • wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser
  • if you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999