News News Tell me your story Tell me your story – a discovery event via Zoom – on Friday 20 November 2020 from 12.30 – 3.30 pm If you have not already registered, please help Solent NHS Trust design how they can really understand what matters most to people who use local health and care services. Share your ideas and be part of making everyone’s experience of using local health and care services a good one! To register your interest and receive more information please email: [email protected] Fulll details below published by Solent NHS “Stories create community, enable us to see through the eyes of other people, and open us to the claims of others.” Peter Forbes Tell Me Your Story - A Discovery Event Friday 20th November 2020 - 12.30 – 15.30 hrs What do we want to discover? How can we better understand what really matters most to people who use local health services, their families and carers? Why do we want to? People who use local health services have told us they want us to better understand the things that really matter to them. Things that make it easy for them to access health care, to have a positive experience of using services, improve their health and wellbeing or help them or a member of their family reach a peaceful and dignified death. To do that we believe we need to rethink how we go about gathering feedback about people’s experience of care, so we may celebrate and share what we do so well and change those things we need to do better. We need to glimpse a view of the world from a different perspective and understand more about what works and what doesn’t. We need to listen, hear and act on the stories shared by people who use our services. How could we make that discovery? We would like to invite you to join a collective of patients, families and carers, local people, community groups, voluntary organisations and partners from health and social care, in an exploration of how we better understand what really matters most to people who use services. On the day we shall explore what we ask, who we ask, and when we ask. We shall discover who we hear from, and who we don’t and what we do with that gift of feedback. And together we shall start to cocreate a way of working which we hope will inspire people, connect people and drive change. Who do we need to join us? We need the help of the very diversity of our local communities. We would like every person who is interested in local health services to join us. You may be a patient, family member or carer. You may be a member of a local community group or provide peer support to others. You may work with a health provider or commissioner, or social care team. Speak to us about any additional access needs you have, we are here to help!