Many parent carers caring for a child/young person with additional needs are juggling lots of things at once and dealing with complex issues. Getting appropriate support and information for your child becomes your priority and in many cases your own wants and needs get lost and forgotten about – as individuals, couples and families.

Parent carers of children under 18 can access assessments via Children and Families Services at Southampton City Council

Email: [email protected]

Phone: 0800 169 8833/023 8083 3014

For emergencies outside of these times: 023 8083 3344

Address: Southampton Family Information Service (FIS), Startpoint Sholing, Wood Close, Southampton, SO19 0SG


Local support services who can support you in your role as a parent carer:

JIGSAW supports children and young people and their families who have a Southampton address with a complex level of need.

JIGSAW (Children with Disabilities Team) is a specialist and statutory multi-agency health and social care service that undertakes assessments and provides services at the complex level of needs.

Telephone: 023 8091 5831

E-mail: [email protected]

The Team supports disabled children, young people and their families whose main need for service arises from their disability or their intrinsic condition, and where these conditions have a complex impact on the quality of the child’s life or/and the lives of their families.


For information about SEND support and services in Southampton please visit SCC's SEND Local Offer website - www.southampton.gov.uk/localoffer

The Buzz Network is a service for parent carers of children with additional needs. Through signing up to the buzz network you can have access to:

- Short Breaks from caring for your child/young person (subject to eligibility)

- Specialist playschemes for your child/young person

- After school clubs / stay and play sessions

- Regular newsletters including information on events and activities in the City for families with disabled children/young people

- A personal liaison coordinator for support and advice.

Visit the Buzz Network page for eligibility criteria or phone them on 023 8083 3014.

The Special Educational Needs and Disability Information Advice and Support Service (SENDIASS) is a contracted service with the Local Authority and is based at Rose Road. This offers a free and impartial service to parents or carers living in Southampton whose children have special educational needs and disability.

Rose Road is a Southampton Charity established in 1952 who have been providing information and advice services to families since 2009.  They pride themselves on providing the information families need, via factsheets on their comprehensive website, telephone support and face to face support where it is needed.
Families can reach them on their local rate helpline number 0300 303 2677 or by email at [email protected] .  The SENDIASS website is www.southamptonsendiass.info .

Southampton Parent Carer Forum

This is a friendly group of parent carers who have children and young people with special educational needs and/or disabilities aged 0-25 years.  They support and train parent carers to enable them to have input and be involved with shaping services alongside the professionals who provide health, education, adult and social services. Their shared mission is to improve and enhance the experiences and opportunities of children and young people with additional needs by enabling parents and carers to be heard and be at the heart of decisions about development and delivery of services in Southampton.  The forum will represent the views of the collective community and not an individual voice.  The role of the forum is not to advocate for individual families and will signpost to specialist services.

Southampton Parent Carer Forum