In response to the COVID-19 crisis, Southampton City Council has launched a Community Support Hub and a dedicated helpline to ensure that the most vulnerable people across the city have access to the support they need.

Helpline: 023 8083 4800

Open Monday to Friday, 8.30am to 5pm

For anyone in a vulnerable group, in critical need and with no other means of support

The Community Support Hub will bring together support from across the city including the NHS Southampton CCG, Southampton Voluntary Services and other voluntary and faith groups.

This service will prioritise those who have received a letter from NHS England stating they are in a priority group and are unable to rely on family or friends for adequate practical support.

It will provide:

  • A dedicated helpline 023 8083 4800, open Monday to Friday, 8.30am to 5pm if you are in a vulnerable group, in critical need and have no other means of support
  • Emergency food and social contact, if needed, to those who have registered for support after having received their letter from NHS England
  • Signposting and connecting people to voluntary organisations and community groups in their local area for support, and linking residents to an appropriate service, which may be provided by the Council or the Voluntary sector
  • Support for queries and issues, such as if you are unable to pay council tax or if you cannot pay your rent.

You can also access help via this link: