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Southampton City Council

Southampton City Council

Children and Families Services

  • [email protected]
  • 0800 169 8833/023 8083 3014
  • Southampton Family Information Service (FIS), Startpoint Sholing, Wood Close, Southampton, SO19 0SG

Adult Services

  • [email protected] 
  • 023 8083 3003
  • Adult Social Care, Southampton City Council, Civic Centre, Southampton, SO14 7LY

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Contact services:

Main page index: http://www.southampton.gov.uk/contact-us/

Full service listing: https://my.southampton.gov.uk/MyServices/

Payment enquiries

SCC offer an automated payment line for council tax, housing accounts and rent, business rates, parking fines and tenants’ contents insurance.

Telephone: 023 8083 3001

General enquiries

If you cannot find the service you need, please fill out SCC's General enquiry form

Please be aware that, as more of the council services are online, their telephone service is now limited. SCC recommend that you only call if it is absolutely necessary.

When calling, their new interactive voice recognition system will play you pre-recorded messages containing a wealth of information specific to the service your enquiry is relating to. In addition to playing this information, it will also tell you where to go online to find out more. If you need to speak to an advisor, they will be fully trained in guiding you through your online options.

Opening hours: Monday to Friday, 8:30am to 5pm (closed on Bank Holidays)

Switchboard: 023 8083 3000

Emergencies and out of hours

Text Relay

Textphone and Minicom users can dial 18001 in front of any of SCC's full telephone numbers to access council services via the British Telecom Text Relay service.

Published: 11th July, 2017

Updated: 2nd July, 2020

Author: Pip Armitage

Location: Southampton City Council, Civic Centre, Southampton, SO14 7LY

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Latest

  • Carers Week: Celebration Lunch

    Carers Week: Celebration Lunch

    Join us to celebrate YOU! In partnership with Southampton City Council.

  • Dementia Care Afternoon Tea

    Dementia Care Afternoon Tea

    Dementia Workshop in partnership with Admiral Nurses & Dementia Navigators | Thursday 9th June

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Most read

  • Carer's Cards

    Carer's Cards

    Save you money out and about and recognise your caring role

  • Carer's Assessments

    Carer's Assessments

    Carer's assessments evaluate your need for support and services and eligibility for a personal wellbeing payment

  • Contact us

    Contact us

    How to get in touch

  • Assisted Shopping - Sainsbury's Shop On-line and Telephone Service

    Sainsbury's Assisted Shopping scheme helps people who are housebound, cannot travel to the shops or cannot manage online shopping by allowing them to make shopping orders over the telephone. You can access this service by calling 0800 328 1700, Mon-Fri 9am-5pm.

  • Southampton General Hospital Ward Numbers

    This is a list of the contact telephone numbers for the main wards at University Hospital Southampton

  • What we offer

    What we offer

    Click to find quick links for support workers, carers cards, emergency plans and carers assessments

  • Emergency planning

    Emergency planning

    Being prepared for emergencies is always a good idea as a carer. Take a look below and help put some of your worries to rest.

  • Singing groups and choirs in Southampton

    A new study identifies the healing power of singing in a group, and urges us all to have a go. A list of many choirs in Southampton can be found here.

  • Refer a Carer

    Refer a Carer

    We are open to referrals of adult unpaid carers for support, information, carers cards, emergency plans and statutory carers assessments.

  • Southampton City Council Adult Health & Social Care

    If you are caring for an adult over 18, (including young carers), and are affected or needing to self isolate and you have no other additional social care you can contact Southampton City Council Adult Health & Social Care. Phone 023 8083 3003

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Carers assessments evaluate your need for support and services and eligibility for a personal wellbeing payment.


Find out more here

Temporary Suspension of Visiting at University Hospital Southampton

Temporary Suspension of Visiting at University Hospital Southampton

Information for Carers Read more

Published: 7th April, 2022

Updated: 8th April, 2022

Author: Emma Sautereau

Theo's Story

Theo's Story

Theo, 22, cares for his disabled Mother whilst studying. Read more

Published: 7th April, 2022

Nick's Story

Nick's Story

Nick discusses caring for his adult son, Kevin, who is bipolar. Read more

Published: 7th April, 2022

Dementia  Support Group: Thornhill | Tuesday 3rd May

Dementia Support Group: Thornhill | Tuesday 3rd May

In association with Dementia UK, join us together with an Admiral nurse for this drop-in meeting. Read more

Start: 3rd May, 2022 at 2:00pm

End: 3rd May, 2022 at 4:00pm

Published: 14th April, 2022

Updated: 28th April, 2022

Author: Emma Sautereau

Location: Thornhill Memory Cafe, Medwall Court, Tatwin Close, Southampton, SO18 5TR

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Dementia Care Afternoon Tea

Dementia Care Afternoon Tea

Dementia Workshop in partnership with Admiral Nurses & Dementia Navigators | Thursday 9th June Read more

Start: 9th June, 2022 at 12:00pm

End: 9th June, 2022 at 2:00pm

Published: 19th May, 2022

Author: Emma Sautereau

Location: Neptune Court, Gemini Close, Lordshill, Southampton, SO16 8BQ

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Carers Lunch | Debt Management Workshop with Christians Against Poverty

Carers Lunch | Debt Management Workshop with Christians Against Poverty

Join us for a Carers Lunch on Wednesday 8th June. Read more

Start: 8th June, 2022 at 1:00pm

End: 8th June, 2022 at 3:00pm

Published: 19th May, 2022

Author: Emma Sautereau

Location: Thomas Room, Thornhill Baptist Church, Thornhill Park Road, Southampton, United Kingdom, SO18 5TR

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Occupational Therapy Workshop

Occupational Therapy Workshop

Join us for this useful and practical workshop on Tuesday 7th June Read more

Start: 7th June, 2022 at 11:00am

End: 7th June, 2022 at 1:00pm

Published: 19th May, 2022

Author: Emma Sautereau

Location: Weston Court, Kingsclere Avenue, Southampton, United Kingdom, SO19 9LB

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Carers Week: Celebration Lunch

Carers Week: Celebration Lunch

Join us to celebrate YOU! In partnership with Southampton City Council. Read more

Start: 6th June, 2022 at 12:00pm

End: 6th June, 2022 at 2:30pm

Published: 25th May, 2022

Author: Emma Sautereau

Location: The MAST Mayflower Studios, 142, 144 Above Bar Street, Southampton, SO14 7DU

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