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Southampton City Council

Southampton City Council

Children and Families Services

  • [email protected]
  • 0800 169 8833/023 8083 3014
  • Southampton Family Information Service (FIS), Startpoint Sholing, Wood Close, Southampton, SO19 0SG

Adult Services

  • [email protected] 
  • 023 8083 3003
  • Adult Social Care, Southampton City Council, Civic Centre, Southampton, SO14 7LY

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Contact services:

Main page index: http://www.southampton.gov.uk/contact-us/

Full service listing: https://my.southampton.gov.uk/MyServices/

Payment enquiries

SCC offer an automated payment line for council tax, housing accounts and rent, business rates, parking fines and tenants’ contents insurance.

Telephone: 023 8083 3001

General enquiries

If you cannot find the service you need, please fill out SCC's General enquiry form

Please be aware that, as more of the council services are online, their telephone service is now limited. SCC recommend that you only call if it is absolutely necessary.

When calling, their new interactive voice recognition system will play you pre-recorded messages containing a wealth of information specific to the service your enquiry is relating to. In addition to playing this information, it will also tell you where to go online to find out more. If you need to speak to an advisor, they will be fully trained in guiding you through your online options.

Opening hours: Monday to Friday, 8:30am to 5pm (closed on Bank Holidays)

Switchboard: 023 8083 3000

Emergencies and out of hours

Text Relay

Textphone and Minicom users can dial 18001 in front of any of SCC's full telephone numbers to access council services via the British Telecom Text Relay service.

Published: 11th July, 2017

Updated: 2nd July, 2020

Author: Pip Armitage

Location: Southampton City Council, Civic Centre, Southampton, SO14 7LY

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Latest

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  • Carer's Cards

    Carer's Cards

    Save you money out and about and recognise your caring role

  • Carer's Assessments

    Carer's Assessments

    Carer's assessments evaluate your need for support and services and eligibility for a personal wellbeing payment

  • Assisted Shopping - Sainsbury's Shop On-line and Telephone Service

    Sainsbury's Assisted Shopping scheme helps people who are housebound, cannot travel to the shops or cannot manage online shopping by allowing them to make shopping orders over the telephone. You can access this service by calling 0800 328 1700, Mon-Fri 9am-5pm.

  • Contact us

    Contact us

    How to get in touch

  • Southampton General Hospital Ward Numbers

    This is a list of the contact telephone numbers for the main wards at University Hospital Southampton

  • What we offer

    What we offer

    Click to find quick links for support workers, carers cards, emergency plans and carers assessments

  • Emergency planning

    Emergency planning

    Being prepared for emergencies is always a good idea as a carer. Take a look below and help put some of your worries to rest.

  • Singing groups and choirs in Southampton

    A new study identifies the healing power of singing in a group, and urges us all to have a go. A list of many choirs in Southampton can be found here.

  • Refer a Carer

    Refer a Carer

    We are open to referrals of adult unpaid carers for support, information, carers cards, emergency plans and statutory carers assessments.

  • Southampton City Council Adult Health & Social Care

    If you are caring for an adult over 18, (including young carers), and are affected or needing to self isolate and you have no other additional social care you can contact Southampton City Council Adult Health & Social Care. Phone 023 8083 3003

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Carers assessments evaluate your need for support and services and eligibility for a personal wellbeing payment.


Find out more here

Theo's Story

Theo's Story

Theo, 22, cares for his disabled Mother whilst studying. Read more

Published: 7th April, 2022

Nick's Story

Nick's Story

Nick discusses caring for his adult son, Kevin, who is bipolar. Read more

Published: 7th April, 2022

Summertime Stroll & Ice Cream in the Park

Summertime Stroll & Ice Cream in the Park

Join Carers in Southampton for a stroll around Southampton Common, meet other local carers and enjoy complimentary refreshments & ice cream! Read more

Start: 24th August, 2022 at 10:00am

End: 24th August, 2022 at 12:00pm

Published: 10th August, 2022

Author: Emma Sautereau

Location: The Cafe at The Horthorns, Southampton Common, The Avenue, Southampton, SO15 7NN

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