Southampton City Council

Children and Families Services

  • [email protected]
  • 0800 169 8833/023 8083 3014
  • Southampton Family Information Service (FIS), Startpoint Sholing, Wood Close, Southampton, SO19 0SG

Adult Services

  • [email protected]
  • 023 8083 3003
  • Adult Social Care, Southampton City Council, Civic Centre, Southampton, SO14 7LY

Apply for it

Contact services:

Payment enquiries

We offer an automated payment line for council tax, housing accounts and rent, business rates, parking fines and tenants’ contents insurance.

Telephone: 023 8083 3001

General enquiries

If you cannot find the service you need, please fill out our General enquiry form

Please be aware that, as more of our council services are online, our telephone service is now limited. We recommend that you only call if it is absolutely necessary.

When calling, our new interactive voice recognition system will play you pre-recorded messages containing a wealth of information specific to the service your enquiry is relating to. In addition to playing this information, it will also tell you where to go online to find out more. If you need to speak to an advisor, they will be fully trained in guiding you through your online options.

Opening hours: Monday to Friday, 8:30am to 5pm (closed on Bank Holidays)

Switchboard: 023 8083 3000

Emergencies and out of hours

Text Relay

Textphone and Minicom users can dial 18001 in front of any of our full telephone numbers to access council services via the British Telecom Text Relay service.