'there is still more work to do reduce how long people are waiting for their first payment, ensure people have the support they need when making a claim, and to monitor the longer term impacts of accelerated roll out. To this end, the Work and Pensions Secretary has asked us to help him and his officials find solutions to these problems.'

This survey from Citizen's Advice looks at people's experience of Universal Credit

https://www.surveymonkey.co.uk/r/JRQNNZC