Carers in Southampton empowers informal carers by providing free support, advice and guidance and by signposting information and learning resources to improve their choice, control and independence.  We are funded by Southampton City Council.



Who can use the service?

Anyone who gives up their time, unpaid, to look after someone who needs additional support, such as a family member, a friend, or a neighbour.  You must be resident in a Southampton city postcode or looking after someone who lives in a Southampton city postcode.

The service offers:

  • Carers Assessments
    A Carers Assessment is for carers looking after someone resident in a Southampton city postcode.  It aims to identify your needs as a carer and should pinpoint what help and support you might need in maintaining your own health and well-being, while continuing your caring role.  Your completed assessment will be used to determine your eligibility to receive services and support; however, all carers are eligible for information and advice.
  • Carers Cards
    Carers Cards offer discounts to you if you live or look after someone who lives in a property with a Southampton city postcode.  It will not affect your benefits.  Applicants must register for or have completed a Carers Assessment.  NB Parent carers and young carers are also eligible.
  • Information, resources and news updates
    Our NewslettersWebsite , Facebook and Twitter feeds provide useful, timely information to carers on relevant issues, news and events, rights and entitlements.
  • Personal support
    We give advice and support via our dedicated phone line 023 8058 2387 staffed by our team 9am - 5pm, Monday to Friday.
    • You can talk to any one of our experienced team of link workers, each with their own specialist area, who can be a key point of contact to provide advice and information to you.
    • For Mental Health carers:  A dedicated link worker Monday, Tuesday, Wednesday, Friday and on a drop-in basis at Antelope House on Monday, Wednesday and Friday pm.
  • Learning and training opportunities
    We run or publicise a range of social and learning opportunities and enable carers to meet up with others who enjoy similar hobbies and interests.
  • Emergency Planning
    When someone relies on you being there, most of us have a friend of family member you can phone and ask to step in if there is a crisis.  You can find information and guidance to help you start writing an Emergency Plan here.
  • Carer Friendly Companies
    Any business in Southampton can sign up to this free resource.  Our Carer Friendly Company Charter encourages organisations to review their procedures towards a pro-active approach to identifying unpaid carers, informing them of services available to them and creating policies within an environment where carers’ needs are met within the boundaries identified by the company.

Please click CIS Information Booklet to read more about our service.