Carers in Southampton is a free service for adult informal carers who give their time, unpaid, to look after a family member, friend or neighbour with additional support needs. 

We offer support, guidance, signposting, information and statutory carers assessments.

We do not provide respite, carers, home visits, form filling, create or store emergency plans or provide crisis intervention.

Who can use the service?

Any adult who gives up their time, unpaid, to look after someone who needs additional support, such as a family member, a friend, or a neighbour.  You must be resident in a Southampton city postcode or looking after someone who lives in a Southampton city postcode.

Services available

  • Carers assessments
    Carers assessments in England are for adult carers of adults (over 18 years) who are disabled, ill or elderly.  An assessment aims to identify your needs as a carer and should pinpoint what help and support you might need in maintaining your own health and well-being, while continuing your caring role.  Your completed assessment will be used to determine your eligibility to receive services and support; however, all carers are eligible for information and advice.  Southampton City Council offer a carers assessment to carers who are resident in a Southampton city postcode or looking after someone who lives in a Southampton city postcode.  Parent and kinship carers of anyone under 18 can access assessments via JIGSAW.  See here.
  • Personal support, advice and information via a dedicated phone line 023 8058 2387 staffed by our team 9am - 5pm, Monday to Friday.
  • Our Carers Cards provide carer identity and offer discounts to informal carers who live or look after someone who lives in a property with a Southampton city postcode.  It will not affect your benefits.  Applicants must register for or have completed a carers assessment.  NB Parent and kinship carers and young carers are also eligible.  Please contact us.
  • Support groups and advice walk-ins search tool selectable by postcode, health condition and advice topic:
  • Information: NewslettersWebsiteFacebook and Twitter feeds provide useful, timely information to carers on relevant issues, news and events, rights and entitlements.
  • Social engagement: In conjunction with Southampton Mencap, we host a free monthly Carers Lunch with an invited guest speaker at the Victory Centre in Portswood. The catering for these events is provided through ‘Café Down the Lane’, an initiative teaching people with learning disabilities practical catering and customer service skills. 
  • Emergency Planning guidance: When someone relies on you being there, most of us nominate a friend or family member you can phone and ask to step in if there is a crisis.  You can find information and guidance to help you start writing an Emergency Plan here.
  • Young carers: We work with No Limits to provide the Young Carers Service for a smooth transition into the adult carer support service where needed.  Phone: 023 8022 4224 Email: [email protected] 
    Website page:
  • Carer Friendly Companies
    Any employer in Southampton can use this free resource.  Our Carer Friendly Company Charter encourages organisations to identify unpaid carers, signpost our service and create policies to provide an environment where carers’ needs can be met within the scope of their employment structure.

The NHS also list some very useful resources for carers on this page: