Carers in Southampton is a free service for adult informal carers who give their time, unpaid, to look after a family member, friend or neighbour with additional support needs. 


The service is funded by Southampton City Council to manage statutory carers assessments.  These identify needs and determine eligibility to receive specific services and a discretionary personal budget.  Carers in Southampton also provide support and relevant information to informal carers.  More details may be found below.

Who can use the service?

Any adult who gives up their time, unpaid, to look after someone who needs additional support, such as a family member, a friend, or a neighbour.  You must be resident in a Southampton city postcode or looking after someone who lives in a Southampton city postcode.

The service offers:

  • Carers assessments
    Carers assessments in England are for adult carers of adults (over 18 years) who are disabled, ill or elderly.  It aims to identify your needs as a carer and should pinpoint what help and support you might need in maintaining your own health and well-being, while continuing your caring role.  Your completed assessment will be used to determine your eligibility to receive services and support; however, all carers are eligible for information and advice.  Southampton City Council offer a carers assessment to carers who are resident in a Southampton city postcode or looking after someone who lives in a Southampton city postcode.  Parent and kinship carers of anyone under 18 can access assessments via JIGSAW.  See here.
  • Carers Cards
    Carers Cards offer discounts to informal carers who live or look after someone who lives in a property with a Southampton city postcode.  It will not affect your benefits.  Applicants must register for or have completed a carers assessment.  NB Parent and kinship carers and young carers are also eligible.  Please contact us.
  • Information, resources and news updates
    Our Website holds a wide range of information and resources that are easy to search.
    Our NewslettersWebsite, Facebook and Twitter feeds provide useful, timely information to carers on relevant issues, news and events, rights and entitlements.
  • Personal support
    The service gives advice and support via a dedicated phone line 023 8058 2387 staffed by our team 9am - 5pm, Monday to Friday.  Carers can talk to one of the experienced team, each with their own specialist area, who can be a key point of contact to provide advice and information.
  • Learning and training opportunities
    We publicise a range of social and learning opportunities across Southampton that aim to be relevant to carers in a range of different caring situations and with a variety of interests.
  • Social engagement
    In conjunction with Southampton Mencap, we host a monthly Carers Lunch with an invited guest speaker which is held at the Victory Centre in Portswood.  The catering for these events is provided through ‘Café Down the Lane’, an initiative teaching people with learning disabilities practical catering and customer service skills. 
  • Emergency Planning guidance
    When someone relies on you being there, most of us nominate a friend or family member you can phone and ask to step in if there is a crisis.  You can find information and guidance to help you start writing an Emergency Plan here.
  • Carer Friendly Companies
    Any business in Southampton can use this free resource.  Our Carer Friendly Company Charter encourages organisations to identify unpaid carers, signpost our service and create policies to provide an environment where carers’ needs can be met within the scope of their employment structure.
  • Young carers
    We work with No Limits to provide the Young Carers Service for a smooth transition into the adult carer support service where needed.  Phone: 023 8022 4224 Email: [email protected] 
    Website page: https://nolimitshelp.org.uk/get-help/young-carers-in-southampton-2/